Intuitive call recording for all UC platforms.
Dubber, the worlds #1 unified call recording & voice intelligence solution.
A versatile tool – Dubber is the world’s leading provider of cloud-based call recording and Voice AI. Built to scale to meet and need, Dubber allows businesses and governments to unlock the insights in calls, videos and messages.
Call recording and voice AI assist core functions at the heart of many industries. In addition to compliance, Dubber assures quality assurance, dispute resolution, customer service improvement, business insights, security, and record keeping.
- Compliance and Legal Requirements. Call recording is often necessary for compliance with industry regulations and legal requirements. For example, in industries such as finance, healthcare, and customer service, calls may need to be recorded for regulatory purposes, dispute resolution, or evidence in legal matters.
- Quality Assurance and Training. Call recording allows organizations to monitor and evaluate calls for quality assurance purposes. Managers can review calls to assess the performance of employees, provide feedback, and identify areas for improvement. Call recordings can also be used for training purposes to onboard new employees or provide ongoing training for existing staff.
- Dispute Resolution and Verification. Call recordings serve as a reliable source of information in case of disputes or disagreements. Recorded calls can be used to verify the details of conversations, transactions, or agreements, helping to resolve disputes and prevent misunderstandings.
- Customer Service and Feedback. Call recordings can be used to improve customer service by analyzing customer interactions. Organizations can review call recordings to identify trends, gather feedback, and gain insights into customer preferences and needs, leading to improved customer satisfaction and loyalty.
- Business Insights and Analytics. Call recordings can provide valuable data for business analytics and insights. Organizations can analyze call recordings to identify patterns, trends, and opportunities for business improvement, such as identifying customer preferences, optimizing sales techniques, or refining marketing strategies.
- Security and Risk Management. Call recordings can be used for security and risk management purposes. Organizations can use call recordings to monitor calls for potential security breaches, detect fraudulent activities, or ensure compliance with security protocols.
- Record Keeping and Documentation. Call recordings can serve as a comprehensive record of all communication transactions for documentation and reference purposes. Organizations can refer to call recordings for historical information, audit purposes, or to retrieve details of past conversations.
Ready to transform your workplace?
- Schedule a Migration Readiness Assessment
- Experience a live demo of Teleport & iPilot
- Explore optional security enhancements with our Voice Biometrics Suite